Customer care
Frequently asked.
Everything we are asked most often about our textiles. Where details are still being confirmed, we say so — and we update these answers as soon as they are.
Every Maison Bain towel is made with 100% organic cotton, produced through artisanal textile craft. Material details for each piece are listed on its product page.
Our textiles are made in India — a land shaped by generations of textile heritage — by skilled artisan hands. Batch details are recorded per production run and shared through our traceability programme.
GSM stands for grams per square metre — a measure of fabric weight. The exact GSM of each Maison Bain piece is being confirmed and will be published on its product page.
Final approved care instructions are being prepared. Please see our Care Guide, which we update as guidance is confirmed.Read the Care Guide
Organic cotton naturally relaxes and softens with washing and use. Guidance to help your piece age beautifully is collected in our Care Guide.Read the Care Guide
Shipping times vary by destination. Please see our Shipping page for current delivery information.See Shipping
Yes — we ship Maison Bain pieces internationally. Destinations and details are described on our Shipping page.See Shipping
Our returns policy, including eligibility and process, is described on our Returns page.See Returns